MergeDesk
Get MergeDesk
MergeDesk / Support

How can we help?

Questions, problems or ideas: you'll hear back from the person who builds MergeDesk, usually within two business days (India time).

Email support

For anything about MergeDesk: setup, a merge that didn't go as expected, billing or feature ideas.

support@findigo.in

Documentation

Step-by-step guides for merging, undo, the duplicate guard and every setting.

Read the docs

Report a security issue

Found a vulnerability? Email us with “Security” in the subject. We reply within one business day.

Report privately

Help us help you faster

When something didn't work, please include:

  1. Your site address, for example your-team.atlassian.net.
  2. The request keys involved, for example SUP-12 and SUP-14.
  3. What you expected and what happened, with a screenshot if you can. Please hide any customer details first.

MergeDesk runs inside your Atlassian site, so we can't see your requests. Your description and screenshots are how we investigate.

Quick answers

Where do I find MergeDesk in a request?

Use ••• → Merge duplicates on any service request, or the Duplicates panel in the right-hand column. See Merge requests.

How do I undo a merge?

Click Undo merge in the Merge duplicates window or the Duplicates panel, within the undo window (7 days by default). See Undo.

A customer still got a “resolved” email. Why?

Check the close setting is Quietly, and whether an automation rule in your project sends its own email on resolve. See Troubleshooting.

How is MergeDesk billed?

Through Atlassian, on your site's Jira user count: free up to 10 users, then from $1 per user per month. See Pricing.